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©2019 - 2024 Counterbalance Software LLC

On this page
  • Requesting Support
  • Create a new support case
  • Manage Cases
  • View your support cases

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  1. Fundamentals

Requesting Support

Several Green Stack support options allow you to get the support you need in any way that suits you.

Requesting Support

You can request support in multiple ways:

  • In the console

  • Email

  • Phone

Create a new support case

To create a support request in the console:

  1. Login to the Green Stack Console

  2. Select My Support Requests from the User Menu

  3. Select New Support Case

  4. Select the issue Type and Description

  5. Provide a detailed description of your request

  6. Select Submit Request

Via Email

To request support via email:

  1. Compose a new email to support@counterbalance.io

  2. Provide a Subject that summarizes your request

  3. Provide a detailed description of the request in the body

  4. Attach any supporting documents, screenshots, or logs as needed

  5. Send the email to submit the request

You will receive a confirmation email with your case ID

Via Phone

To request support via phone:

  1. Call our office at +1 (833) 659-5700

Manage Cases

You can view and manage your support cases in the Green Stack Console.

View your support cases

To access and view your support cases:

  1. Login to the Green Stack Console

  2. Select My Support Requests from the User Menu

You can view your active cases, add new comments or attachments, and complete post-service satisfaction surveys.

Last updated 7 months ago

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