Requesting Support

Several Green Stack support options allow you to get the support you need in any way that suits you.

Requesting Support

You can request support in multiple ways:

• In the console

• Email

• Phone

Create a new support case

In-Console

To create a support request in the console:

1. Login to the Green Stack Console

2. Select My Support Requests from the User Menu

3. Select New Support Case

4. Select the issue Type and Description

5. Provide a detailed description of your request

6. Select Submit Request

Email & Phone

Via Email

To request support via email:

1. Compose a new email to [e-mail]

2. Provide a Subject that summarizes your request

3. Provide a detailed description of the request in the body

4. Attach any supporting documents, screenshots, or logs as needed

5. Send the email to submit the request

You will receive a confirmation email with your case ID

Via Phone

To request support via phone:

1. Call our office at [phone]

Manage Cases

You can view and manage your support cases in the Green Stack Console.

View your support cases

To access and view your support cases:

1. Login to the Green Stack Console

2. Select My Support Requests from the User Menu

You can view your active cases, add new comments or attachments, and complete post-service satisfaction surveys.