# Requesting Support

Several Green Stack support options allow you to get the support you need in any way that suits you.

## Requesting Support

You can request support in multiple ways:

* In the console
* Email
* Phone

### Create a new support case

{% tabs %}
{% tab title="In-Console" %}
To create a support request in the console:

1. **Login** to the **Green Stack Console**
2. Select **My Support Requests** from the **User Menu**
3. Select **New Support Case**
4. Select the issue **Type** and **Description**
5. Provide a **detailed description** of your request
6. Select **Submit Request**
   {% endtab %}

{% tab title="Email & Phone" %}

#### Via Email

To request support via email:

1. **Compose** a new email to **<support@counterbalance.io>**
2. Provide a **Subject** that summarizes your request
3. Provide a **detailed description** of the request in the body
4. **Attach** any supporting documents, screenshots, or logs as needed
5. **Send** the email to submit the request

You will receive a confirmation email with your case ID

#### Via Phone

To request support via phone:

1. **Call** our office at **+1 (833) 659-5700**
   {% endtab %}
   {% endtabs %}

## Manage Cases

You can view and manage your support cases in the Green Stack Console.

### View your support cases

To access and view your support cases:

1. **Login** to the **Green Stack Console**
2. Select **My Support Requests** from the **User Menu**

You can view your active cases, add new comments or attachments, and complete post-service satisfaction surveys.&#x20;


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.greenstack.dev/requesting-support.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.