Requesting Support
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Several Green Stack support options allow you to get the support you need in any way that suits you.
You can request support in multiple ways:
In the console
Phone
To create a support request in the console:
Login to the Green Stack Console
Select My Support Requests from the User Menu
Select New Support Case
Select the issue Type and Description
Provide a detailed description of your request
Select Submit Request
To request support via email:
Compose a new email to support@counterbalance.io
Provide a Subject that summarizes your request
Provide a detailed description of the request in the body
Attach any supporting documents, screenshots, or logs as needed
Send the email to submit the request
You will receive a confirmation email with your case ID
To request support via phone:
Call our office at +1 (833) 659-5700
You can view and manage your support cases in the Green Stack Console.
To access and view your support cases:
Login to the Green Stack Console
Select My Support Requests from the User Menu
You can view your active cases, add new comments or attachments, and complete post-service satisfaction surveys.
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