# Requesting Support

Several Green Stack support options allow you to get the support you need in any way that suits you.

## Requesting Support

You can request support in multiple ways:

* In the console
* Email
* Phone

### Create a new support case

{% tabs %}
{% tab title="In-Console" %}
To create a support request in the console:

1. **Login** to the **Green Stack Console**
2. Select **My Support Requests** from the **User Menu**
3. Select **New Support Case**
4. Select the issue **Type** and **Description**
5. Provide a **detailed description** of your request
6. Select **Submit Request**
   {% endtab %}

{% tab title="Email & Phone" %}

#### Via Email

To request support via email:

1. **Compose** a new email to **<support@counterbalance.io>**
2. Provide a **Subject** that summarizes your request
3. Provide a **detailed description** of the request in the body
4. **Attach** any supporting documents, screenshots, or logs as needed
5. **Send** the email to submit the request

You will receive a confirmation email with your case ID

#### Via Phone

To request support via phone:

1. **Call** our office at **+1 (833) 659-5700**
   {% endtab %}
   {% endtabs %}

## Manage Cases

You can view and manage your support cases in the Green Stack Console.

### View your support cases

To access and view your support cases:

1. **Login** to the **Green Stack Console**
2. Select **My Support Requests** from the **User Menu**

You can view your active cases, add new comments or attachments, and complete post-service satisfaction surveys.&#x20;